Safe & Responsible Play

Responsible Gaming
at 90ok

At 90ok, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial strain, or harm. This page outlines the tools, resources, and commitments we have in place to help every player in Bangladesh stay in control.

18+ Players Only Deposit Limits Available Time-Out & Self-Exclusion Gambling Can Be Addictive

Key Protections

Six Tools That Keep You in Control

90ok provides every registered player with a comprehensive set of responsible gaming controls. Here is a quick overview — full details are in the sections below.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your 90ok account. Once your limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced.

Session Time Limits

Define how long you can remain logged in during a single gaming session. When the timer expires, you will be automatically logged out and shown a responsible gaming reminder before you can return.

Cool-Off Period

Take a short break from the platform for 24 hours, 48 hours, or 7 days. During a cool-off period, your account is suspended and you will not receive any promotional communications from 90ok.

Self-Exclusion

Request a longer-term exclusion of 1 month, 3 months, 6 months, 1 year, or permanent. Self-exclusion cannot be reversed during the selected period, giving you the firm boundary you may need.

Loss Limits

Set a maximum net loss threshold per day, week, or month. If your losses reach that threshold, betting is paused for the remainder of the period. This prevents chasing losses in a single session.

Reality Checks

Receive on-screen notifications at regular intervals (every 30, 60, or 90 minutes) showing exactly how long you have been playing and your net win or loss for the session, helping you stay aware.

1 Our Commitment to Safe Play

90ok's Promise: We are fully committed to providing a safe, fair, and transparent gambling environment for every player in Bangladesh. Responsible gaming is not an afterthought — it is built into the core of how 90ok operates.

90ok is one of Bangladesh's most trusted online sports betting and casino platforms, covering over 60,000 events per month. With that reach comes a significant responsibility. We recognise that while the vast majority of our players enjoy betting as a leisure activity without any negative consequences, a small number may develop patterns of play that cause harm to themselves or those around them.

Our responsible gaming programme is designed to prevent harm before it starts, provide effective tools for players who need support, and ensure that children and vulnerable individuals are never able to access our platform. Every feature, policy, and procedure described on this page is actively maintained and regularly reviewed by our compliance team.

We do not view responsible gaming as a legal formality. We view it as the foundation of a sustainable, trustworthy business. A player who gambles responsibly and stays in control is the kind of player relationship we want to build — for years, not just months.

Our Core Principles

  • Player welfare first: When player welfare and commercial interest conflict, player welfare always takes priority.
  • Transparency: We are honest about the risks of gambling and never use misleading language to downplay those risks.
  • Accessibility: All responsible gaming tools are free, easy to find, and never hidden behind support tickets or waiting periods.
  • No pressure: We will never contact a self-excluded or cooling-off player with promotional offers or reactivation incentives.
  • Trained staff: Our customer support agents are trained to identify signs of problem gambling and to respond with care and appropriate referrals.

2 Age Restriction — 18+ Only

Strict 18+ Policy: 90ok operates an absolute minimum age policy. No person under the age of 18 is permitted to register, deposit, or place any bet or wager on this platform, under any circumstances. Violation of this policy may result in permanent account closure and forfeiture of funds.

Bangladesh law and our own platform rules require that every 90ok account holder be a minimum of 18 years of age at the time of registration. This is not a guideline — it is a strict requirement that we enforce through multiple layers of verification.

How We Verify Age

  • All players must declare their date of birth at registration. Providing a false date of birth constitutes a breach of our Terms & Conditions.
  • Our KYC (Know Your Customer) process requires all players to submit a valid government-issued photo ID — such as a Bangladesh National ID card or passport — before any withdrawal is processed.
  • Where our fraud detection systems flag an account as potentially belonging to a minor, the account is immediately suspended pending full identity verification.
  • Any account found to belong to a person under 18 will be permanently closed, all funds will be returned to the payment source, and any bonus winnings will be voided.

Protecting Young People in Your Household

If you share a device or computer with younger family members, we strongly recommend taking the following steps to prevent accidental access to the 90ok platform:

  • Never save your 90ok login credentials in a shared browser or allow the browser to auto-fill your username or password.
  • Always log out of your 90ok account completely after each session, especially on shared or family devices.
  • Consider installing parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools that allow you to block gambling-related websites on shared devices.
  • Store any written records of your login details securely, away from children and teenagers.

3 Recognising Problem Gambling

For most players, betting on cricket, football, or casino games is a straightforward form of entertainment — similar to going to the cinema or watching a match at a café. However, for some individuals, gambling can become a compulsive behaviour that interferes with daily life, relationships, finances, and mental health.

Problem gambling does not always look the way people expect. It does not require someone to gamble every day or to lose enormous sums of money. The key indicator is loss of control — continuing to gamble despite a genuine desire to stop or to reduce the amount you spend.

Warning Signs to Watch For

Ask yourself honestly whether any of the following statements apply to your gambling behaviour:

Do you spend more money gambling than you originally planned?

Sometimes Often Almost Always

Do you chase losses — betting more to try to recover money you have lost?

Sometimes Often Almost Always

Has gambling caused arguments, tension, or concern among your family or friends?

Sometimes Often Almost Always

Do you feel restless, irritable, or anxious when you are not able to gamble?

Sometimes Often Almost Always

Have you borrowed money, sold possessions, or used savings intended for other purposes to fund gambling?

Sometimes Often Almost Always

Have you tried to cut back or stop gambling but found it difficult to do so?

Sometimes Often Almost Always
What to do next: If you answered "Often" or "Almost Always" to any of the questions above, we encourage you to use one or more of the player protection tools described in the next section, and to reach out to our support team or one of the external helplines listed later on this page. Acknowledging the issue is the most important first step.

4 Player Protection Tools

Every 90ok account comes with a full suite of responsible gaming controls, available at no cost and accessible directly from your account settings at any time. You do not need to contact support to activate most of these tools — they are self-service and take effect immediately or within 24 hours, as specified below.

How to Access Your Responsible Gaming Controls

1

Log In to Your Account

Visit the 90ok platform and sign in with your registered username and password. If you have forgotten your credentials, use the password reset option on the login page.

2

Navigate to Account Settings

Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.

3

Open the Responsible Gaming Tab

Within Account Settings, find and click the "Responsible Gaming" tab. All available player protection tools are listed here in a clear, simple interface.

4

Set or Adjust Your Limits

Select the tool you want to use, enter your chosen value (amount, duration, or time period), and confirm. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply, giving you time to reconsider.

5

Confirmation and Review

You will receive a confirmation notification to your registered email address and mobile number. Your limits are shown on the Responsible Gaming dashboard so you can track your usage at any time.

Deposit Limit Details

Deposit limits can be configured for daily (resets at midnight Bangladesh Standard Time), weekly (resets Monday 00:00 BST), or monthly (resets on the 1st of each month) periods. You may set limits in Bangladeshi Taka (৳) to match your personal budget. Our recommended starting limits for new players are ৳500 per day, ৳2,500 per week, or ৳8,000 per month — these are suggestions only and you are free to set any amount that is right for you.

Loss Limit Details

Loss limits track your net losses (total wagers minus total winnings) over the selected period. When your net loss reaches the threshold you have set, all further betting is suspended until the period resets. This tool is particularly effective at preventing the common pattern of escalating bets to recover earlier losses within the same session or day.

Reality Check Notifications

Reality checks are brief pop-up messages that appear on screen during active betting sessions. They display the time elapsed since your session began, your net result for the session, and a prompt asking whether you would like to continue or to end your session. You can configure the frequency of these checks — every 30 minutes, every 60 minutes, or every 90 minutes — depending on your preference.

5 Self-Exclusion Program

Important: Self-exclusion is a serious, binding commitment. Once activated, it cannot be reversed during the chosen period — even if you change your mind. Please consider this carefully before proceeding. If you are unsure, start with a cool-off period or contact our support team to discuss your options.

Self-exclusion allows you to block your own access to the 90ok platform for an extended period. It is the strongest tool we offer and is intended for players who feel that gambling is causing genuine harm to their wellbeing, finances, or relationships.

Self-Exclusion Periods Available

  • 1 Month — suitable for players who want a structured break to reassess their habits
  • 3 Months — recommended for players who have identified a problematic pattern and want sustained distance from the platform
  • 6 Months — for players seeking a significant period of recovery with clear boundaries
  • 12 Months — a full year away from the platform with no possibility of reinstatement
  • Permanent — an indefinite, irrevocable exclusion; the only way to reinstate a permanent exclusion is through a formal written review process with our compliance team, subject to a mandatory 12-month waiting period

What Happens During Self-Exclusion

  • Your account is immediately suspended and you cannot log in, deposit, or place bets.
  • Any pending bets placed before exclusion will be settled normally; winnings from those bets will be held in your account until the exclusion period ends.
  • Your account balance is preserved and will be returned to you at the end of the exclusion period upon request, or immediately if you request a balance withdrawal before exclusion takes full effect.
  • All marketing communications — including promotional emails, SMS messages, and push notifications — are stopped immediately and will not resume until you actively reactivate your account after the exclusion period ends.
  • Our system flags your account so that customer support agents are aware of your exclusion status and will not attempt to persuade you to return during the exclusion period.

Reactivating After Self-Exclusion

For exclusion periods of 1 month, 3 months, 6 months, and 12 months, your account will not automatically reactivate when the period ends. You must actively contact our support team at [email protected] to request reactivation. Our team will conduct a brief welfare check before reinstating access. This deliberate friction is intentional — we want to make sure you are returning to the platform from a position of choice and control, not habit or impulse.

6 Support Resources & Helplines

If you believe that gambling is negatively affecting your life, please know that you are not alone and that help is available. The following organisations provide free, confidential support and advice to individuals in Bangladesh and internationally who are affected by problem gambling.

Remember: Seeking help is a sign of strength, not weakness. Millions of people around the world have successfully addressed problem gambling with the right support. The sooner you reach out, the easier the recovery journey tends to be.

International Support Organisations

  • Gamblers Anonymous — a worldwide fellowship of people who share their experience, strength, and hope with each other to recover from gambling problems. Resources available online at gamblersanonymous.org.
  • GamCare — one of the leading providers of free information, advice, and support for anyone affected by problem gambling. Available online with chat and email support at gamcare.org.uk.
  • BeGambleAware — provides a national gambling helpline (UK-based but internationally accessible online) and a comprehensive library of self-help resources at begambleaware.org.
  • National Problem Gambling Helpline (USA) — 1-800-522-4700 (call or text, 24/7), also available to international players via online chat at ncpgambling.org.

Practical Self-Help Strategies

  • Tell a trusted friend or family member about your concerns — social accountability significantly improves recovery outcomes.
  • Remove saved payment methods (bKash, Nagad, bank cards) from your 90ok account to introduce practical friction before a deposit can be made.
  • Identify the triggers that lead to impulsive gambling sessions — stress, boredom, loneliness — and develop alternative activities for those moments.
  • Use our deposit and loss limit tools as a hard boundary while you work on changing patterns at your own pace.
  • Consider speaking with a counsellor or mental health professional. Gambling disorder responds well to cognitive behavioural therapy (CBT) and similar approaches.
  • Track your gambling spending in a personal diary or budgeting app. Seeing the numbers clearly, outside of the gaming environment, can be a powerful motivator for change.

Support for Players in Bangladesh

While dedicated problem gambling helplines in Bangladesh are still developing, the following avenues are available to players seeking local support:

  • Kaan Pete Roi — Bangladesh's first emotional support helpline, available via telephone for counselling support (search online for the current number as it may be updated).
  • National Mental Health Institute (NIMH), Dhaka — provides outpatient mental health services including addiction-related counselling at Sher-e-Bangla Nagar, Dhaka.
  • Local community health centres in Chittagong, Sylhet, Khulna, Rajshahi, and other major cities can refer individuals to appropriate support services.
  • Our 90ok support team is available 24/7 and can assist with signposting to local resources as well as activating any platform-level protection tools on your behalf.

7 Advice for Families & Friends

Problem gambling affects not only the individual who is gambling, but also the people closest to them. If you are concerned that a family member or close friend may have a gambling problem, the following guidance may help you navigate the situation with care and compassion.

Signs That Someone You Know May Have a Gambling Problem

  • Unexplained financial difficulties, requests to borrow money, or missed bill payments
  • Secrecy or defensiveness about their use of mobile devices, banking apps, or time spent online
  • Significant mood swings — particularly irritability after losses or euphoria after wins
  • Withdrawal from family activities, social events, or responsibilities they previously valued
  • Neglect of work or study obligations due to time spent gambling or thinking about gambling

How to Have the Conversation

Approaching someone about a potential gambling problem requires sensitivity. Avoid accusatory language ("You're throwing all our money away") in favour of expressions of concern ("I've noticed you seem stressed lately and I'm worried about you"). Choose a calm, private moment when neither of you is stressed or rushed. Be prepared to listen without judgement. The goal of the first conversation is to open the door, not to resolve everything at once.

If the person is receptive, you can suggest they review the tools available on this page or contact the 90ok support team together. If they are not ready to talk, that is normal — the seed you plant may take time to grow. Organisations like GamCare also offer specific guidance and support lines for family members of problem gamblers.

Looking After Yourself

Supporting someone with a gambling problem can be emotionally exhausting and financially draining. It is important to set clear, consistent boundaries about what financial support you will and will not provide. Consider joining a support group for families of problem gamblers, such as Gam-Anon (the family equivalent of Gamblers Anonymous), which operates in many countries and online. Taking care of your own wellbeing is not selfish — it makes you a more effective source of support for the person you care about.

8 Contact Our Support Team

We Are Here for You: Our support team is available 24 hours a day, 7 days a week — including public holidays in Bangladesh such as Eid, Durga Puja, Independence Day, and Victory Day. Responsible gaming enquiries are treated as a priority and are handled with complete confidentiality.

If you have any concerns about your own gambling behaviour, want help activating a protection tool, or simply need someone to talk to about what you are experiencing, please do not hesitate to reach out to the 90ok support team.

Our team can help you with:

  • Setting or adjusting deposit limits, loss limits, or session time limits on your account
  • Activating a cool-off period or initiating the self-exclusion process
  • Answering questions about how any of our responsible gaming tools work
  • Providing information about external support organisations and helplines
  • Processing a balance withdrawal if you are requesting self-exclusion

You can reach our responsible gaming support team by emailing [email protected] with the subject line "Responsible Gaming Request". Please include your registered username or email address so we can locate your account quickly. All communications are treated with strict confidentiality and will never be used for marketing purposes.

18+  This platform is for adults aged 18 and above only. Please gamble responsibly.

Play Smart. Stay in Control.

Responsible gaming starts with the right tools and the right mindset. Explore 90ok's full range of sports and casino games — or visit our FAQ for answers to common account and safety questions.

Visit Our FAQ Cricket Betting Slots 90ok Casino