90ok Frequently
Asked Questions
Everything you need to know about 90ok — from creating your account and depositing via bKash or Nagad, to cricket betting markets, bonus terms, and responsible gaming tools. 25 in-depth answers for Bangladesh players.
This FAQ page covers the most common questions we receive from players across Bangladesh — whether you are signing up for the first time, making your first bKash deposit, placing a bet on a BPL cricket match, or looking into responsible gaming tools. If your question is not answered here, our support team at [email protected] is available around the clock.
Quick Reference
Six Things Every 90ok Player Should Know
Before diving into the full FAQ, here are the six most important facts about 90ok that new and existing players in Bangladesh ask about most.
Instant Mobile Payments
Deposits via bKash, Nagad, Rocket, and Upay are credited to your 90ok wallet within seconds. No waiting, no delays — your balance is ready to play the moment the transaction confirms.
Secure & Encrypted
All data transmitted between your device and 90ok is protected by 256-bit SSL encryption. Your personal details and payment information are never stored in plain text or shared with third parties.
Cricket & 60,000+ Events
From BPL to the T20 World Cup, 90ok covers every major cricket fixture plus football, kabaddi, tennis, and e-sports — over 60,000 events per month with live in-play betting on all major matches.
Welcome Bonus on First Deposit
New 90ok players receive a welcome bonus on their first qualifying deposit. Opt in during the deposit process to claim — bonus funds are subject to wagering requirements detailed in the bonus terms.
24/7 English Support
Our customer support team is available every day of the year — including Eid and public holidays — via email at [email protected]. Responsible gaming queries are handled as a priority.
18+ Strict Policy
90ok enforces a strict minimum age of 18 years. KYC verification with a valid Bangladesh National ID or passport is required before any withdrawal is processed. Underage accounts are permanently closed.
Account & Registration
How do I create a 90ok account?
Creating a 90ok account takes less than two minutes. Visit the 90ok website, click the registration button, and fill in your full name, date of birth, mobile number, and a secure password. You must be 18 years or older to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit and play.
What documents do I need to verify my 90ok account?
90ok requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National ID card, passport, or driving licence. You may also be asked to provide proof of address such as a recent utility bill or bank statement dated within the last three months. Upload clear colour photographs or scans of your documents through the Account Verification section in your profile settings.
How long does 90ok account verification take?
Most 90ok accounts are verified within 24 hours of document submission. During peak periods — such as major cricket tournaments like BPL or IPL season — verification may take up to 48 hours. You will receive a notification to your registered mobile number and email address once the review is complete. You can continue placing bets while verification is pending, but withdrawals are held until the process is finished.
I forgot my 90ok password. How do I reset it?
To reset your 90ok password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. A one-time reset code will be sent to you within a few seconds. Enter the code on the reset screen, set your new password, and log in as normal. If you do not receive the reset code within five minutes, check your spam folder or contact our support team at [email protected].
Can I have more than one 90ok account?
No — 90ok strictly allows one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any outstanding balances being forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve the situation before it affects your access.
Deposits & Withdrawals
How do I deposit money on 90ok using bKash?
Depositing via bKash on 90ok is straightforward. Log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum is ৳200 — and confirm the transaction using your bKash PIN. Funds appear in your 90ok wallet within seconds. Make sure you are sending to the correct 90ok merchant number displayed on screen, not a previously used number.
How long does a Nagad deposit take on 90ok?
Nagad deposits on 90ok are credited almost instantly — typically within 30 seconds of a successful transaction. If your balance has not updated after five minutes, first check your Nagad transaction history to confirm the payment went through, then contact 90ok support with your Nagad transaction reference number. Do not attempt a second deposit before confirming the first one failed, as duplicate deposits can complicate the refund process.
What is the minimum withdrawal amount on 90ok?
The minimum withdrawal amount on 90ok is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks, the minimum is ৳1,000. There is no maximum withdrawal limit per transaction for verified accounts, though very large withdrawals may be subject to an additional security review that adds one to two business days to the processing time.
How long does a withdrawal from 90ok take?
Withdrawals to bKash and Nagad are typically processed within one to three hours of approval during business hours (9am–11pm Bangladesh Standard Time). Bank transfers to Dutch-Bangla Bank, BRAC Bank, and other supported institutions are processed within one to two business days. All withdrawals require your account to be fully KYC-verified. Processing times may be slightly longer during high-traffic periods such as the BPL or T20 World Cup season.
Does 90ok charge any fees on deposits or withdrawals?
90ok does not charge platform-level fees on deposits or withdrawals. However, your mobile banking provider — such as bKash, Nagad, or Rocket — may apply their standard transaction charges on your end. We recommend checking your provider's current fee schedule before initiating a transaction. For bank transfers, your bank's standard interbank transfer fee may apply depending on your account type and the receiving bank.
Can I use Rocket to deposit on 90ok?
Yes, Rocket (Dutch-Bangla Bank's mobile banking service) is a fully supported payment method on 90ok for both deposits and withdrawals. Select Rocket from the payment method list in the Deposit or Withdrawal section, enter your Rocket account number and the transaction amount, and confirm with your Rocket PIN. The minimum deposit via Rocket is ৳200. If you encounter issues, our 24/7 support team can assist with payment-related queries.
Games & Gameplay
How do I bet on cricket matches on 90ok?
To bet on cricket on 90ok, log in to your account and navigate to the Cricket section from the main menu. You will see a full list of upcoming and live matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Click on any match to view available markets — such as match winner, top batsman, over/under runs, and live in-play options. Select your preferred market, enter your stake in BDT, review the potential payout, and confirm your bet.
What cricket betting markets are available on 90ok?
90ok offers an extensive range of cricket betting markets. Pre-match markets include match winner, series winner, top batsman, top bowler, first innings total, and method of first dismissal. Live in-play markets include next over runs, fall of next wicket, current over total, and session betting. For major tournaments like the BPL and T20 World Cup, 90ok also offers outright tournament winner, group stage results, and player performance specials.
Are the slot games on 90ok fair?
Yes, all slot games on 90ok are sourced from certified providers including Pragmatic Play, Microgaming, NetEnt, and Spribe, whose Random Number Generator (RNG) systems are independently audited for fairness. Each game displays its theoretical Return to Player (RTP) percentage in the game information panel — most slots on 90ok carry an RTP between 95% and 97.5%. Fair play certification from the game provider applies to every spin, regardless of the platform hosting the game.
Can I play 90ok games on my mobile phone?
90ok is fully optimised for mobile play without requiring a separate app download. The platform runs smoothly in mobile browsers on both Android and iOS devices — simply visit the 90ok website on your phone's browser and log in as normal. All sports betting markets, live casino tables, and slot games are available on mobile. For the best experience, use a modern browser such as Chrome or Safari and ensure a stable internet connection.
What live casino games does 90ok offer?
90ok's live casino section features a wide selection of real-time table games streamed from professional studios. Available games include live roulette, live blackjack, live baccarat, live teen patti, and live andar bahar — all hosted by professional dealers and available around the clock. Evolution Gaming and Ezugi are among the primary live studio providers, ensuring high-quality video streams and responsive gameplay even on mobile connections in Bangladesh.
Bonuses & Promotions
What is the welcome bonus on 90ok?
90ok offers a welcome bonus for new players on their first deposit. The exact percentage and maximum bonus amount are displayed on the current promotions page, as these figures are updated periodically. To claim the bonus, opt in during the deposit process by selecting the welcome bonus offer before completing your transaction. Bonus funds are credited to your account immediately after the qualifying deposit clears and are subject to the wagering requirements detailed in the bonus terms.
What are the wagering requirements for 90ok bonuses?
Wag ering requirements on 90ok bonuses specify how many times the bonus amount must be bet before any resulting winnings can be withdrawn. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place cumulative bets totalling ৳10,000 before a withdrawal is permitted. Different game types contribute different percentages toward wagering — sports bets at qualifying odds typically contribute 100%, while some casino game categories contribute at a lower rate. Full details are in the bonus terms and conditions.
Does 90ok offer free spins promotions?
90ok runs free spins promotions on selected slot titles, typically tied to new game launches or seasonal campaigns such as Eid or Pohela Boishakh. Free spins are credited automatically to eligible accounts or can be claimed through the promotions section. Winnings from free spins are added to your bonus balance and are subject to the wagering requirements listed in the relevant promotion's terms. Check the active promotions page regularly for the latest free spins offers.
Is there a loyalty or VIP programme on 90ok?
90ok rewards its most active players through a tiered loyalty programme. As you accumulate bets and deposits over time, your account progresses through loyalty tiers that unlock increasingly valuable perks — including enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive invitation-only promotions. Points are earned on both sports betting and casino play. Full details of the loyalty programme tiers and earning rates are available in the Promotions section of your account.
Can I withdraw bonus winnings immediately after meeting wagering requirements?
Yes — once you have fully met the wagering requirements attached to a bonus, any winnings generated from that bonus become part of your real cash balance and are eligible for immediate withdrawal. There is no additional waiting period beyond the standard withdrawal processing time. Your account dashboard displays your current wagering progress in real time so you can track exactly how close you are to unlocking your bonus winnings at any point.
Do 90ok bonuses expire?
Yes, all 90ok bonuses carry an expiry period. Typically, bonus funds and any associated free spins must be used within 7 to 30 days of being credited, depending on the specific promotion. If wagering requirements are not met before the expiry date, the bonus balance and any associated winnings are removed from your account automatically. The exact expiry window for each bonus is stated clearly in that promotion's individual terms and conditions page.
Safety & Responsible Gaming
Is 90ok safe to use in Bangladesh?
90ok operates as a safe and secure platform using industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored in encrypted form and is never shared with unauthorised third parties. Our platform is regularly reviewed for security integrity, and all payment integrations with bKash, Nagad, and banking partners follow the security standards required by those providers.
How does 90ok protect my personal and financial data?
90ok protects your data through a combination of SSL/TLS encryption, two-factor authentication (2FA), and strict internal access controls. Financial data — including bKash and Nagad transaction details — is processed through encrypted payment gateways and is never stored in plain text. We do not sell or share your personal information with third-party advertisers. You can review our full data handling practices in the Privacy Policy section of the 90ok website.
What age do I need to be to use 90ok?
You must be at least 18 years old to register and use 90ok. This is an absolute requirement with no exceptions. At registration, you are required to declare your date of birth, and identity verification will confirm your age before withdrawals are processed. Any account found to belong to a person under the age of 18 will be immediately and permanently closed, with all funds returned to the original payment source.
How do I set a deposit limit on 90ok?
To set a deposit limit on 90ok, log in to your account and navigate to Account Settings, then select the Responsible Gaming tab. Choose Deposit Limits and enter your preferred daily, weekly, or monthly cap in BDT. Reductions take effect immediately. Increases are subject to a mandatory 24-hour review period before they apply, giving you time to reconsider. Deposit limits are a free, self-service tool designed to help you manage your gambling budget responsibly.
How do I self-exclude from 90ok?
To self-exclude from 90ok, go to Account Settings and open the Responsible Gaming tab, then select Self-Exclusion. Choose your preferred exclusion period — 1 month, 3 months, 6 months, 12 months, or permanent — and confirm your choice. Once activated, your account is suspended immediately and cannot be reactivated during the exclusion period. All promotional communications are stopped. If you need help with this process, contact our support team at [email protected].
How can I contact 90ok customer support?
90ok customer support is available 24 hours a day, 7 days a week including public holidays. You can reach our team by emailing [email protected] with a description of your issue and your registered username or mobile number so we can locate your account quickly. Our team aims to respond to all enquiries within one hour during normal hours and within three hours overnight. For urgent account security or responsible gaming concerns, please mark your subject line accordingly for priority handling.
Still Have a Question?
Our support team is available around the clock. Email us at [email protected] and we will get back to you within one hour. Please include your registered mobile number or username so we can assist you faster. 18+
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